Manage keys with ease
Key management for home emergency call services
Home emergency call runs around the clock — Log+Key shows instantly where the flat key is during a call-out and documents every handover automatically. Digital instead of paper and Excel.
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With and without Log+Key
What goes wrong with keys in home emergency call services
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Without Log+Key: “A call-out at three in the morning – who had the key last?”
With Log+Key: Dispatch sees at once whether the key is in the store or who has it.
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Without Log+Key: Shift change: the key stays with a colleague who’s clocked off.
With Log+Key: The incoming shift sees at a glance which keys are still outstanding.
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Without Log+Key: Call-out in UMO, key list elsewhere – everything kept twice.
With Log+Key: Key status flows straight into UMO – no switching systems.
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Without Log+Key: Payers inspect – and the key records must be audit-proof.
With Log+Key: Every checkout and return is logged with a timestamp in an unalterable history.
When the call comes in
An alarm comes in: the key is found in seconds
One search and dispatch can see whether the flat key is in the key store or who took it last. The history shows every checkout and return with name and timestamp, even at three in the morning.
Screencast: searching for a vehicle key, its detail page and the history of every checkout and return
Built for home emergency call services
Where Log+Key began
Log+Key grew out of home emergency call work: in 2020, at the Johanniter, in front of a handwritten key book. Today branches of DRK, Johanniter and Malteser manage their keys with it.
- One scan at the terminal returns many keys in one go.
- Sign in at the terminal with a PIN or your own NFC tag.
- Stocktake by scan, with a fixed result for payers and audits.
- Hosted exclusively in Germany, with a data processing agreement template.
“With Log+Key, all key movements are finally captured digitally. This means our documentation requirements are met with considerably less effort.”
Dimitrij Greckin Product Manager, Home Emergency Call District, Malteser Hilfsdienst e.V. 
Shift handover, 24/7
One scan at shift change, no open questions
At the terminal in the key store, staff sign in with a PIN or their own NFC tag and return many keys in one go. On the road, a smartphone is all it takes. The next shift sees straight away which keys are still out.
Film: an NFC tag is scanned with a smartphone and the app lists the items to check out; then a hand holds the tag to the terminal, which confirms the checkout
For funders and audits
Your key stock, proven by scan
During a stocktake you scan tag by tag while the statistics count along live. Closing it produces a fixed result you can show to funders or internal audit. And through the UMO integration, the control centre sees key status right in its own system.
Screencast: a stocktake with live counters, one item marked as fine and one as faulty with a note
Key management in home emergency call
During a call-out, only one question matters: where is the key?
Answers within seconds during a call-out
When an emergency call comes in, there is no time to search. In Log+Key, dispatch sees immediately whether the flat key is hanging in the key store or who last took it out — including a timestamp. The route to the client's front door no longer starts at the key rack, but on the screen.
Shift handovers in 24/7 operation
Home emergency call knows no closing time — the key changes hands between responsible staff several times a day. With Log+Key, the incoming shift sees at a glance which keys are outstanding. No phone call to the colleague who has clocked off — the handover is documented in the system as soon as the key is scanned.
UMO integration: dispatch and key status in one system
Anyone using UMO for home emergency call dispatch doesn't want to maintain two systems in parallel. Log+Key provides the ready-made connection — key status flows directly into UMO and is available to dispatch without switching systems. You can find an overview of all integrations on the integrations page.
Client keys with a private address — GDPR-compliant
Keys to private homes are especially sensitive. Log+Key hosts exclusively in Germany, staff sign in via PIN (no password that ends up on a sticky note), and access to personal data fields can be restricted by role. A DPA (data processing agreement) template is ready to use. More on the topic of security. For taking over new client keys, our key holding record is available as a free template.
Audit-proof history
Every key checkout and return is recorded with a timestamp, staff name and (on request) a signature. The history cannot be altered and can be exported as a report at any time — valuable for inspections by payers, clients or internal audits.
Also running an outpatient care service?
Many providers operate an outpatient care service alongside home emergency call — with its own requirements around routes, shift handovers and MDK documentation. We have a dedicated page for that: key management for outpatient care.
More background: A digital key management system is often a prerequisite for seamless handovers in emergency services — we've put together a definition and a set of selection criteria. If you're wondering whether a key safe on its own is enough, or whether an Excel key log will hold up over the long term — we've compared the most important points. You can find a complete overview of features and hardware on our software solution for digital key management. What to give clients about the key they leave with you is in a leaflet for your clients — with your logo.
Voices on Log+Key
What customers say about us
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Key management with Log+Key — faster, safer, more efficient, smoother and finally digital!
Markus GonsiorHead of Emergency Call Services CologneJohanniter-Unfall-Hilfe e.V. -
This is what makes digitalisation really fun: it solved an everyday problem in a simple way.
Regina SchürenHead of Outpatient and Day-Care Nursing ServicesCaritas Krefeld -
Log+Key is a great example of what a committed and reliable team can achieve — a solution with real added value!
Stefan LattemannHead of Control Centre & ServicesDRK Kreisverband Region Kassel e.V. -
With Log+Key we have finally found a reliable solution for managing our keys. It is intuitive to use and saves us valuable time and resources.
Stefan HerffManaging DirectorImmobilien Kompetenzzentrum Aachen — Kotzur Immobilien GmbH -
We always know which key is with which member of staff. Since introducing Log+Key, we spend noticeably less time tracking down where a key is currently kept.
Ilker SimonsOwner and Managing DirectorREAQ Immobilien GmbH
Blog+Key
Key reading for the call-out
More than keys
Your inventory works like a key too.
Tools, devices, vehicles, first-aid kits: anything your team borrows and returns, Log+Key manages just like a key — with an NFC tag, a complete history and stocktaking by scan. The key rack and the tool store share one system, one history and one login.
Frequently asked questions
Answers for your industry
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Does Log+Key work with UMO?
Yes. Log+Key provides a ready-made UMO connection: key status flows directly into dispatch, without having to maintain two systems in parallel. All integrations at a glance.
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We already have a key safe — can it be combined?
Yes, that is actually a very strong combination. Via the Wiegand interface we connect, for example, SimonsVoss locking systems: safe openings land automatically in the Log+Key history. The existing safe is thus supplemented with a complete documentation layer.
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What about data protection? We are subject to GDPR.
Hosting is exclusively in Germany, a data processing agreement template is available, and we are happy to provide specific information on the technical implementation. More on the topic of security.
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What happens if the smartphone fails?
Three routes are available in parallel: smartphone, terminal with its own PIN login, or desktop browser. One of the three is always running — even on the night shift you are never dependent on a single device.
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Can we test Log+Key before deciding?
Yes. We set up a test account with around 50 NFC tags, you try the system for 2–3 weeks with a small team, then you decide. Request test access.
Request a consultation
Log+Key for home emergency call services
Tell us briefly how many keys you manage and what's particular to your industry — we'll reply the same working day with a concrete proposal.
Special requirements?
We build bespoke solutions too
Our experienced development and design teams take on any challenge and deliver bespoke solutions as well. We look forward to hearing from you.