Support
We’re here to help
Find answers right away in the documentation — or get them from our team in Aachen, the same business day. By form, phone, WhatsApp or email.
Documentation
Step-by-step guides for the web app, NFC tags and the terminal — available around the clock, no waiting.
Frequently needed
Straight to the support team
Phone
Give us a call — on business days you’ll reach our team directly in Aachen.
Live chat
Chat with us directly on the site. The chat is provided by HubSpot and only loads after you start it.
Clicking “Start chat” loads HubSpot’s chat script; data is sent to HubSpot’s EU data centre and cookies are set. More on this in our privacy policy.
Support form
Describe your request
Your message goes straight to support@log-key.de. To help us help you quickly, tell us:
- where it’s stuck — web app, smartphone or terminal,
- what you did and what happened instead,
- which objects or users are affected, if it’s about specific ones.
Your support team
The people who’ll answer you
Your support request isn’t handled by an anonymous ticket queue — we answer personally.
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Co-Founder & CEO
Philip Westphal
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Head of Sales
Chiara Nieweg
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Co-Founder & COO
Dominik Knipprath
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Backoffice
Maria Ramos
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Public Relations
Jacki de Jong